Refund policy

Last Updated: October 21, 2026

At Beautefire, your satisfaction is our priority. If something goes wrong with your order, here is exactly what we do.

Eligibility for a refund

• You receive a defective or damaged product (a short video of opening the parcel is required) and you tell us within 7 days of delivery.
• Your order was not delivered.

How it works

1. Email sales@beautefire.com or WhatsApp us with your order number and the video (if the product is defective or damaged).
2. Tell us what happened. We will agree the best solution with you: depending on the situation we may ask you to send the product back (we will tell you how), refund the amount, or give you an alternative product.
3. Once our team has verified the claim, a refund is issued within 5–7 business days.
4. Refunds go back through your original payment method or by bank transfer.

Important notes

• Due to hygiene reasons, opened or used products cannot be returned.
• Change of mind does not qualify for a refund or return.
• Exchanges for change of mind are not offered. For a valid claim, an alternative product may be offered instead of a refund.
• Refunds apply only to valid complaints that our team has verified.
• This policy applies to orders delivered in Pakistan.